Terms & Conditions

Terms & Conditions at Mjukis.eu



All prices may be shown in multiple currencies (Euro, USD, SEK, GBP, PLN, NOK etc).

VAT / Sales Tax is included in all prices. Within EU you never pay any additional taxes / import fees! If you live outside EU you may be charged with additional import fees upon reception of the package.

We will not be held responsible for any duties or international customs fees that you may be charged in your country. These fees are the sole responsibility of the customer.



We ship to all countries, insured with tracking number. For small packages up to 1 kg Registered mail is the cheapest option, however it is slow (specially outside Europe) and not always traceable. Any of our courier shipping choices is much faster and secure.

Shipping prices => please see your shopping cart! Add your products and select your coutry to see avalible options and fees.

NOTE: Some custom made cat trees etc by Rufi have lead time is upp to 14 days. Information is shown on product page. Most other products are shipped from our stock within few works days. Thank you for understanding.



  1. Add products to the shopping cart
  2. Select your country on the checkout page to view and select avalible payment and shipping options.
  3. Write your name, addres, email or loggin. Write an optional note to us. Proceed by sending the order and making the payment.
  4. If the instant payment is not successyfull, the order won't be sent. Your shopping cart will remain full and you can select another payment option and try again.
  5. After the order was successyfull placed you will receive order conformation email. You can always find your orders and see real-time status on My Pages.
  6. When paying by bank transfer the payment instructions wil be showed on the confirmation email and order on My Pages.

NOTE: Make sure our emails are not filtered as spam, allow all mails from @mjukis.eu

As soon as it is shipped you will receive a delivery confirmation e-mail with package tracking nr (may not be possible to trace in all countries).


IMPORTANT: Please provide always the correct email, shipping address and your telephone number to prevent problems!'

We will not be responsible for lost packages due to wrong address. If we  get back the package we will send your purchase again but shipping will then be charged again.



We offer very secure transactions through several payment processors, all options are shown on cheeckout after you have selected your coutry.


eCard Secure Payment Gateway

eCard Secure Payment Gateway

> Click here to see all our payment options and information.



You can only cancel an order if it`s not shipped yet. If the order is already shipped you must received teh item and apply for returning it (see below).

Please use the contact form in our web shop. Please always write your order number and always use same email address that you have used placing your order.

If you have already made a payment we will return your money to your account. You will be charged a small handling fee (depending on the bank or payment method).

Refunds will be done to same bank card, PayPal account or banka account you payed from.

Refuns are made within 10 business days. Depending on how banks work it can take additional time for you to receive the refund.

NOTE: Exeption - orders for custom made products from Rufi like cat trees are final, not eligible for cancelation.



We are always trying to offer best possible service and resolvinng all issues very quickly. During vaccation season and christmass hollidays it may take us longer time than normal to help you. It is very important for us to always keep you satisfied and happy.

NOTE: Exeption - orders for custom made products from Rufi like cat trees are not eligible or returns.



All our new products have a at least one-year warranty against any manufacturing defects. Some products may have extended warranties, please see product page.

If the item is faulty we will replace it a.s.a.p. However we will not return shipping charges. The customer is responsible for all return shipping charges to us.

NOTE! Before you return any items please contact us and receive an RMA number (return number). To get it please use the contact form on our web site. If you returned an item without the RMA number or the item is without any errors, we will charge you a service- and shipping fee.



We are committed to protecting your privacy. We use the information we collect about you only to process orders efficiently. We do not sell, trade, or rent your personal information to other companies. Our cookies do not store any personal information and are used only for visitor statistics purposes.

We are GDPR compliant.

Klarna Checkout: We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.


We are always here if you need help. To contact or customer service and technical support, please use the live chat or contact form on our web site. Provide your name, e-mail and order nr. We guarantee prompt reply to all e-mails! (we speak English, Swedish and Polish)



Different countries have different laws and patents. You are buying/using products from this web site on your own risk and responsibility. If you are unsure if you can use some products in your country do not buy them.

We disclaims any and all liability of any kind for any unauthorized access to or use of your personally identifiable information. By accessing this web site, you acknowledge and agree to our disclaimer of any such liability. Non of sold by us products may be used for illegal activity.

Third Party Content - we may be distributing (and not a publishing) content supplied by third parties and users. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers or sers of this web site, are those of the respective author(s) or distributor(s) and not of our company.

Neither we nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose.

With reservation for errors and incorrect information. If you do not agree, you should not access or use this web site.



All Registered Trade Marks used on this Website, whether marked as Trade Marks or not marked, are declared to belong to their respective owner(s).